DELIVERIES & RETURNS

Exchange Policy - 7 Days

We offer exchange within 7 days of delivery ONLY in the following cases:

• Wrong size / product delivered
• Stitching defect or damaged item
• Major size difference from size chart

How exchange works

1. WhatsApp us at 0306-2778044 within 7 days with Order # + clear video/picture of defect.
2. Once approved, you have to TCS the article to us at our given address.
3. After we receive and check it, we will dispatch the replacement article.
4. Delivery Charges: For exchange due to size issue or change of mind in size, delivery charges will be borne by the customer.
5. If the mistake is 100% ours (wrong item / defective item), we will bear the delivery charges.

Conditions for Exchange

• Item must be unused, unwashed, unaltered with all tags attached.
• Item must be sent in original packaging.

Refund Policy

We offer Store Credit / Exchange only. No cash refund except in case the item is out of stock or lost by courier.

Both COD and Advance Payment customers will get the same exchange policy.

SALE ITEMS - No Exchange / No Return

Please note carefully: All items bought on SALE, DISCOUNT, or PROMOTIONAL PRICE are FINAL SALE.

• No Exchange
• No Return
• No Refund

Please check the size chart and confirm your size before placing an order for sale items.

What is NOT considered a defect?

• Slight color difference (10-15%) due to lighting / mobile screen
• Minor thread cuts which can be trimmed
• Size difference of 0.5 - 1 inch (allowed in stitching)

These will not be entertained as defects.

How to Claim

WhatsApp: 0306-2778044
Email: comfyswear@gmail.com
Address for returns: R 80, Sector-8, North Karachi, Near Ajmair Nagri Police Station.
Timings: 10 AM - 7 PM (Mon-Sat)

You must send an unboxing video + original order packing slip, otherwise the claim will not be accepted.

Team Comfyswear